Privacy Policy

Who we are

At The Insurance Shoppe of TN, we believe in being transparent with our clients and potential future clients. Part of that transparency means being upfront about how we handle your personal information. Whether you are requesting a quote, needing a certificate of insurance, filing a claim, or just browsing our site, we want you to feel confident in how we use your data. We respect your privacy, and we do not sell your information to third parties.

1) What Information We Collect:

We may collect by phone, online, or in person the following:

Personal & Contact Info:

We may collect name, address, phone number, email, driver’s license number, date of birth, and social security number (if it is required by underwriting).

Policy and Coverage Info:

We may collect insurance application details, policy numbers, effective/expiration dates, and claims/loss history information.

Financial Information:

We may collect payment information such as bank accounts or credit cards if provided. We may collect premium, billing, and transaction history.

Web and Technical Information:

We may collect IP Addresses, browser type, pages visited, time on site, and device type (collected through cookies and analytics tools).

We only collect what is necessary for us to provide you with insurance services and customer support.

2. How We Use Your Information:

We use the information we collect to:

-Quote and place insurance coverage

-Service your policies (billing, changes, renewals, claims)

-Assist with claims or policy inquiries

-Provide customer support

-Communicate with you about your policies

-Send you helpful reminders, educational resources, and marketing related to The Insurance Shoppe of TN’s products and services.

-Comply with legal and regulatory obligations

-Improve our website experience and online tools

We only use your data for legitimate business purposes. If anything changes, we will update this policy.

3. Who We Share It With:

WE DO NOT SELL YOUR DATA TO ANYONE.

We may share your information with:

-Insurance carriers to help quote, bind, or service your policy

-Technology vendors who help us operate our website and internal systems (such as CRMs and quoting tools)

-Licensed agents or team members assisting you.

-Third-party service providers (claims processors, payment gateways, etc.)

-Regulatory bodies, auditors, or legal authorities when required by law

4. Data Security

At The Insurance Shoppe of TN, protecting your data is a top priority. Our internal systems include NowCerts for our agency management system and AgencyZoom for our CRM. Both services are secure, cloud-based platforms trusted by insurance agencies across the nation.

While no system is completely immune to risk, we continually monitor and improve our processes to keep your data safe and protected.

5. Cookies and Website Tracking

Like most websites, we use cookies to understand how people use our site and use that info to help us improve the overall experience. These may collect anonymous data such as which pages you visited or what kind of device you’re using. You can disable cookies in your browser settings if you prefer.

6. Household Members

Our services are designed for adults. Insurance does often involve the whole household, including younger drivers. When a parent or guardian adds a minor to their auto policy, we may collect that minor’s driver-related information, such as their name, birthday, gender, driver’s license number and driving history. This information is solely used for the purposes of quoting, underwriting, binding, and/or servicing insurance policies.

We do not knowingly collect personal information from minors from our website which includes contact forms, cookies, or any website tracking tool. If we discover that information has been submitted by someone under 14 without parent or guardian consent, we’ll delete it immediately.

7. Accessing or Updating Data:

You have the right to:

-Access the information we’ve collected about you

-Request corrections or updates

-Ask us to delete your information (if legally allowed)

-Change how we contact you

8. Texting/SMS Communication:

You may opt in, or out, from text messages communication with The Insurance Shoppe of TN at anytime. Messages may be sent using an automatic telephone dialing system. Consent is not required as a condition of purchase. Message frequency may vary. Message and data rates may apply. Replay HELP for help. You may stop this service by texting STOP to any message or by calling 901-492-1210. SMS opt-in or phone numbers for the purpose of SMS are not shared.

To make any of these changes, just contact us:

PRIVACY CONTACT

The Insurance Shoppe of TN

201 S. Center St. Ste. 210

Collierville, TN 38017

hello@theinsuranceshoppetn.com

Include your full name, policy number (if applicable), and details of your request.